Last Updated: August 25, 2026
LNR Connect (“App”) is owned, developed, and operated by Lenore Industries Pvt. Ltd. (“Company”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the LNR Connect mobile application and related services (collectively, the “Service”).
1. Information We Collect
We collect several types of information from and about users of our Service, including:
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Personal Identifiable Information (PII): Name, email address, phone number, physical/business address, job title, and company name provided during registration or profile setup.
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Device and Usage Data: Information about your mobile device, including unique device identifiers (e.g., IMEI, MAC address), operating system, app version, IP address, device telemetry, and usage activity (timestamps, feature access, error logs).
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Location Data: If enabled, precise or approximate geographical location to support location-based app functionalities (e.g., service technician tracking, machine location tagging).
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Hardware & IoT Telemetry: If LNR Connect links to industrial equipment or automation hardware manufactured by Lenore Industries Pvt. Ltd., we collect operational data, diagnostics, error codes, and performance metrics.
2. How We Use Your Information
We use the collected information for various operational and analytical purposes, including:
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Service Provision: Creating and managing user accounts, facilitating app login, and providing real-time device control/monitoring.
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Customer Support: Diagnosing technical issues, servicing equipment, and responding to inquiries.
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System Improvements: Analyzing user behavior and telemetry to update software, enhance UI/UX, and optimize equipment performance.
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Notifications: Sending critical updates, system alerts, maintenance reminders, and security notices.
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Legal Compliance: Fulfilling legal obligations, protecting against fraudulent activity, and enforcing our terms of service.
3. How We Share Your Information
We do not sell, rent, or trade your personal data to third parties. We may share information under the following circumstances:
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Service Providers: With trusted third-party vendors, cloud storage providers, data analytics services, and IT support teams bound by strict confidentiality obligations.
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Corporate Relocation/Restructuring: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
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Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
4. Data Security
We implement industry-standard administrative, technical, and physical security measures (including encryption protocols such as SSL/TLS) to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as your account remains active or as needed to provide you with the Service. We will also retain and use your data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
6. User Rights and Choices
Depending on your region, you may have the following data protection rights:
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Access & Correction: You can request access to or correction of your personal data stored within the app.
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Data Deletion: You may request the deletion of your account and associated personal data by contacting us directly or using the in-app account deletion options (where available).
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Permissions Control: You can modify or revoke app permissions (e.g., location, camera access) at any time through your mobile device settings.
7. Children’s Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take immediate steps to delete it.
8. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any material changes by updating the “Last Updated” date at the top of this policy or through an in-app notice.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or data processing practices, please contact us at:
Lenore Industries Pvt. Ltd.
13/530 KAKKASSERY, COLLEGE ROAD
MATOOR KALADY
ERNAKULAM KERALA – 683574